Refund & Return Policy
We want you to be completely satisfied with your purchase from BullionCoin.com.au. Due to the nature of our products, we operate under a strict policy to ensure security and authenticity.
All Sales Are Final
Once your order for precious metals (bullion or coins) is confirmed and payment is settled, the sale is considered final. We do not accept returns or offer refunds for change of mind.
Damaged or Incorrect Items
If you receive an item that is demonstrably different from what you ordered (e.g., incorrect product, incorrect weight) or arrives damaged, you must contact our customer service team at [insert email address] within 24 hours of receiving your parcel. Please include your order number and clear photographs of the item and its packaging. We will investigate promptly and provide a resolution, which may include replacement (subject to availability) or a full refund.
Damaged or Incorrect Items
If you receive an item that is demonstrably different from what you ordered (e.g., incorrect product, incorrect weight) or arrives damaged, you must contact our customer service team at [insert email address] within 24 hours of receiving your parcel. Please include your order number and clear photographs of the item and its packaging. We will investigate promptly and provide a resolution, which may include replacement (subject to availability) or a full refund.
Cancellations
Order cancellation is only possible if your request is received via email before your order has been processed for dispatch. Once an order is in the dispatch phase, it cannot be cancelled.
Returns for Faulty or Non-Conforming Products
Any return must be pre-authorised by our team. Unauthorised returns sent to us will not be accepted. If a return is authorised based on the criteria above, items must be returned in their original, sealed packaging with all original documentation and security seals intact. We reserve the right to inspect all returned items and may reject returns if the product shows signs of tampering, damage, or does not meet the return conditions.
Pricing Errors
In the event of a genuine pricing error on our website, we reserve the right to cancel the order and provide a full refund.
This policy is in accordance with Australian Consumer Law, which provides guarantees for products that are faulty, not as described, or unfit for purpose.